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Tourism Whistler collaborates with Vancouver International Airport (YVR) to launch Kiosk program in Whistler

May 2007, Whistler, BC

airplaneTourism Whistler, in collaboration with Vancouver Airport Authority (YVR), has successfully launched a pilot program in Whistler to provide passengers with a more seamless travel experience.

In 2006, YVR launched 38 new off-airport kiosks, including six in Whistler, and approximately 2.4 million passengers used self-service check-in kiosks, including 100,000 who used them offsite.

The six self serve check-in kiosks were installed throughout Whistler allowing resort guests to check-in for flights at YVR more quickly to help avoid line-ups at the airport. Whistler is the first municipality outside of Vancouver and Richmond to introduce the program - to date, more than 1,500 visitor parties in Whistler have checked in for flights via these kiosks.

The kiosks, which provide all guests to the resort with free check-in access to multiple airlines, are currently located at the Whistler Visitor Centre, Delta Whistler Village Suites, Hilton Whistler Resort & Spa, Westin Resort & Spa, Four Seasons Resort Whistler, and The Fairmont Chateau Whistler. Given the success of the program, Tourism Whistler and Vancouver Airport Authority are discussing the possibility of introducing additional kiosks at more locations in the resort.

Using these kiosks, guests can check-in for their flights within minutes and receive boarding passes up to 24 hours before their flight departure. Once at the airport, travelers can then proceed to their gate, either directly or after dropping off their baggage with the airline. Kiosks are also located throughout YVR's terminals, in the parking garages, at the Fairmont Vancouver Airport Hotel, and at select off-airport locations in Richmond and Vancouver.

Airlines served currently involved with this program include Air Canada, Air Canada Jazz and Westjet. Plans are underway to expand the participation of airlines to include all major U.S. and international carriers.


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